RETURNS AND EXCHANGES

CHANGE OF MIND RETURNS

As BY-TM is a small, artist-owned business, we are not able to process returns for change of mind purchases. Please note that when purchasing the item, you are acknowledging that you are aware that the slight variations in colours/size, and imperfections are not faults but part of the handmade quality of the item. 

DAMAGED GOODS

While we take our best care in packaging your orders, we understand that because of the nature of some of our items, they can sometimes be damaged in post. Damaged items and goods must be reported to us within 48 hours of delivery for a refund to be issued. Please email a photo of the damaged piece along with the original box/packaging with labels to hello@by-tm.co. A refund or exchange in product will discussed on a case to case basis.